The team members have professional backgrounds in medical examination, biomedical engineering, mechanical automation, etc., and are qualified for maintenance of many imported instruments. All of them have passed the strict training and assessment of the Company, and have rich experience in providing after-sale services.
Systematic Service
Covering the after-sales service of the products of the whole line, including equipment installation, commissioning, calibration, repair and maintenance, reagent commissioning, performance verification, user training and other services.
Standardized Service
Providing full-process accompanying services since product launch for supervision and close-loop management of the whole process.
Regional Services
Covering all provinces, cities and more than10 overseas markets.
Quick Response
Telephone response in 5 min, providing solutions in 2 h and offering on-site service in 24 h.
7×24h Guard
Service hotline 400 and manual self-service of WeChat official account.